Payments
Payment method, invoicing, and billing cycle.
Currency
All billing on Convoy Cloud is in EUR (Euro).
Payment processing
Convoy Cloud uses Stripe for payment processing. Stripe supports major credit and debit cards globally.
Adding a payment method
- Go to Billing in the sidebar.
- Click Add Payment Method.
- You are redirected to a Stripe-hosted checkout to enter your card details.
- Stripe runs a card setup (no charge) to verify your card.
- Your card is saved for future invoices.
Adding a payment method does not automatically change your plan. To upgrade to the Business plan, contact us.
Removing a payment method
On the Billing page, click Manage Billing to open the Stripe customer portal where you can update or remove your saved card.
Billing cycle
Invoices are generated on a 14-day billing cycle. Statuses:
| Status | Meaning |
|---|---|
| Active | Open, collecting charges from running apps |
| Awaiting Payment | Cycle ended, invoice ready, due within 1 day |
| Paid | Payment collected |
| Payment Failed | Card charge failed |
How charges are calculated
Usage is tracked per deployment from when it becomes active (deployed and serving traffic) until it is deleted or superseded.
Cost per hour = (vCPU × €0.0055) + (GiB × €0.0024)Multiply by replicas and duration in hours. Credits are applied before any card charge.
Invoice details
Each invoice line item shows:
- Application name
- CPU and memory allocated, number of replicas
- Duration (hours running)
- Cost subtotal
Go to Billing > Invoices to view all invoices with status and line-item breakdowns.
Minimum charge
Invoices below €0.01 are covered by credits or waived automatically.